FAQ

QWill EdgeGraph FX Limited's bonus campaigns continue indefinitely?

AAt the moment, there is no set plan to end the bonus campaigns, but the content of the campaigns may change in the future.

QWhat's the recommended way to use EdgeGraph FX Limited's bonuses?

AThe best way to use EdgeGraph FX Limited's bonuses is, simply put, to get familiar with the platform's features. EdgeGraph FX Limited offers a wide range of trading instruments and account types. It's important to fully understand these characteristics first.

QCan I Withdraw my Bonus?

AYou can use the bonus as margin for trading, but you cannot withdraw the bonus itself.

QWhat is the leverage offered by EdgeGraph FX Limited?

AYou can use leverage of up to 1:1000. This allows you to trade large positions with relatively small capital. However, high leverage also carries higher risk, so careful trading is essential.

QAre the rumors about withdrawal refusals true?

AThere are some rumors about withdrawal refusals, but according to the official media, withdrawals will not be denied as long as there is a legitimate reason. Causes of withdrawal refusal typically include violations of the terms or malicious trading. If you trade properly, you don't need to worry about withdrawals being denied.

QHow is EdgeGraph FX Limited's support system?

AEdgeGraph FX Limited provides 24-hour Japanese-language support, offering multiple channels such as email, chat, and phone. This is especially reassuring for users who are not confident in English or are new to FX trading.

QWhich trading platform does EdgeGraph FX Limited use?

AEdgeGraph FX Limited uses MetaTrader 5 (MT5). MT5 offers advanced chart analysis tools, automated trading features, and a wide range of indicators, providing a professional trading environment. It also has well-developed mobile apps, allowing trading on the go.

QWhat are the deposit fees for EdgeGraph FX Limited?

AIf the amount is less than 50,000 yen, a handling fee of 1,000 yen will be charged. If the amount is 50,000 yen or more, there is no handling fee.

QI forgot my EdgeGraph FX Limited member password.

AIf you forget your EdgeGraph FX Limited member password, click the 'Forgot your password?' link on the login screen. Follow the instructions and enter your registered email address. An email with the password-reset steps will be sent to you. Click the link in that email and set a new password. Make sure to choose a password different from your other services and keep it secure.

QCan I open multiple accounts with EdgeGraph FX Limited?

AEdgeGraph FX Limited allows you to open up to five accounts under a single account. This makes it possible to separate accounts based on different trading strategies or purposes. For example, you can manage long-term investment accounts and short-term trading accounts separately. However, certain procedures are required for account opening, and you must follow the terms of use for each account. For details, please check the official EdgeGraph FX Limited website or support page.

QCan I log in to My Page on EdgeGraph FX Limited from a smartphone?

AYes, you can log in to My Page on EdgeGraph FX Limited from a smartphone. The EdgeGraph FX Limited website is also compatible with smartphones, and a dedicated mobile app is also available. This allows you to check your trading status and trade even when you are on the go. The login method from a smartphone is the same as on a PC, using the login ID and password you registered. Due to its convenience, many users actively use smartphone trading.

QWhy am I unable to withdraw from EdgeGraph FX Limited?

AIf several days have passed and the withdrawal has still not been processed, the following situations may apply: You are attempting to withdraw a bonus. You have not completed identity verification before requesting the withdrawal. You are violating the terms of use. You are trying to withdraw to an account under a third party's name. If the withdrawal is denied due to a violation of the terms, EdgeGraph FX Limited will send an email explaining the reason.

QHow long does a withdrawal take?

AWhen you submit a withdrawal request with EdgeGraph FX Limited, it generally takes about 2 to 5 business days for the funds to arrive in your bank account or wallet. However, due to the recent tightening of financial institution checks related to anti-money laundering measures, bank transfers may take longer. If you need the funds quickly, it's recommended to use a withdrawal method other than bank transfer.

QAre there any usage requirements for EdgeGraph FX Limited?

AYou can open an account with EdgeGraph FX Limited if you are 18 years or older.

QWhat is a Micro Account?

AA Micro Account is recommended for beginners because it allows trading with a small amount of capital. The available trading instruments are the same as those in the Standard Account. The contract size is 1 lot = 1,000 units.

QWhat is a Standard Account?

AA Standard Account is appealing because of its deposit bonuses. The contract size is 1 lot = 100,000 units.

QWhat is a Pro Account?

ACompared with other accounts, the Pro Account offers tighter spreads. It's recommended for experienced traders, but trading fees apply. The contract size is 1 lot = 100,000 units.

QWhat instruments can be traded?

AThe instruments you can trade differ depending on the account type. In a typical Standard Account, you can trade a total of 110 instruments: 52 FX currency pairs, 9 metals/energy products, 11 stock indices, and 38 cryptocurrencies.

QAre there any fees to use EdgeGraph FX Limited?

AThere are no fees for holding an account with EdgeGraph FX Limited. There is also no charge for opening an account, so trading can be done for free.

QIs hedging allowed?

AHedging is allowed as long as it is done within the same account.

QHow long do deposits take to be reflected?

ADeposit processing takes about 1–2 hours, provided the funds are confirmed by 18:00 on a business day.

QHow long does it take for a withdrawal to be processed?

AWithdrawals are typically processed within about 2 to 5 business days, as long as there are no issues such as insufficient balance. Also, you cannot make a withdrawal if you have open positions. Be sure to close all your positions before submitting a withdrawal request.

QIs scalping allowed?

AScalping can be traded without any limitations.

QCan I use MT4?

AEdgeGraph FX Limited offers MT5 only.